**GENERAL TERMS AND CONDITIONS OF SALE "ONLINE STORE"**
**ARTICLE 1: DEFINITION**
**ARTICLE 2: SCOPE OF APPLICATION**
**ARTICLE 3: PRODUCTS/SERVICES**
**ARTICLE 4: ORDER**
**ARTICLE 5: PRICE AND PAYMENT TERMS**
**ARTICLE 6: DELIVERY**
**ARTICLE 7: TRANSFER OF OWNERSHIP AND RISKS**
**ARTICLE 8: CUSTOMER SERVICE**
**ARTICLE 9: RIGHT OF WITHDRAWAL**
**ARTICLE 10: CLAIMS**
**ARTICLE 11: LIABILITY**
**ARTICLE 12: INTELLECTUAL PROPERTY RIGHTS**
**ARTICLE 13: PERSONAL DATA**
**ARTICLE 14: COOKIES**
**ARTICLE 15: FORCE MAJEURE**
**ARTICLE 16: APPLICABLE LAW AND DISPUTES**
**NON-FOOD ITEMS ONLY**
### Article 1 – DEFINITION
Throughout these General Terms and Conditions of Sale, we will use certain recurring terms which will carry the meaning indicated below:
**The Store:** refers to the company designated by the Site and whose specifics are described in the "Contact" section of the Site.
**Call Center:** The centralized telecommunications service to which customer calls will be directed for assistance, noting that the Call Center handles both Customer Service and Consumer Service.
**Client(s):** Any individual aged 18 or over and who is a consumer, in accordance with consumer law, meaning any individual or legal entity acquiring Products or Services for personal or family use, who agrees to fill in the mandatory fields to register their order and has a delivery address located in the Territory.
**Order:** The tangible expression of the will to purchase the Products or Services offered by the Online Store according to these general terms of sale using the means available on the Site.
**Account:** Private section of the Site to which an email address and a password have been attached and used by the Client for ordering purposes. It contains various information about the Client as well as their activity on the Site, either submitted by the Client (personal data) or automatically recorded by the Site (Order History, Invoices, etc.).
**Content:** Any graphics, drawings, prints, photographs, images, sounds, music, videos, audio, text, logos, button symbols, database, designs, software, and any other element that can be viewed or accessed on the Site.
**Product(s):** Any products offered by the Store on the Site as further described in Article 3 below.
**Service(s):** Any services offered by the Store on the Site as further described in Article 3 below.
**Site:** Refers to this website where the products and services sold by the Store are presented.
**Territory:** Areas served by the Store.
**User:** Refers to any user of the Site.
### Article 2 – SCOPE OF APPLICATION
These General Terms and Conditions of Sale ("GTCS") apply, without restriction or reservation, to all remote sales concluded by the Store, whose name and description appear in the "Contact" section of the Site, (the "Seller" or the "Store") with Clients ("Client(s)" or "You") on the Site. They specifically outline the terms of ordering, payment, and delivery of the Products or Services ordered by the Client on the Site.
The GTCS are accessible at any time on the Site in the dedicated section.
The GTCS may be subject to subsequent modifications, the applicable version to the Client's purchase being the one in force on the Site at the date of the Order. They will prevail over any other version or any other contradictory document.
### Article 3 – PRODUCTS/SERVICES
**3.1 Information on Products/Services**
The Store pays particular attention to the presentation of each Product/Service on the Site and indicates its sales name, quantity, price, accepted payment methods, any delivery restrictions, as well as the required legal mentions.
Photographs of the Products are non-contractual and provided for indicative purposes.
The descriptions aim to present the Client with the essential characteristics of the Products before the final Order is placed and cannot engage the Store's responsibility. The Client acknowledges and accepts that the delivered Products may differ from their presentation photograph.
**3.2 Quality of Products/Services**
The Store takes particular care in the quality of the Products sold on the Site. The Products are prepared, packaged, and delivered according to the prevailing quality rules.
**3.3 Availability of Products/Services**
Product offers are valid as long as they are visible on the Site and within the limits of available stocks. The Store reserves the right to modify its offer and its range of Products at any time. The Store undertakes to honor Orders received on the Site only within the limit of available stocks. Exceptionally, a Product announced as available on the Site may become unavailable after the Order has been definitively registered. In case of unavailability of the Product, the Store will inform the Client via the Call Center or by email that their Order is canceled, and the Client will be reimbursed within fifteen (15) days in accordance with legal provisions unless the Client expressly wishes to postpone their Order to a substitute Product recommended by the Store.
In case of an Order of several Products, if one of the Products becomes unavailable, the Store will inform the Client via the Call Center and/or by email of the impossibility of sending the unavailable Product. The Client can choose either to receive a credit corresponding to the remaining amount which will be immediately available in the Client's account if they have already paid for the Order, or to request a refund of the unavailable Product according to the legal provisions.
The rest of the Order will be processed and shipped to the Client within the announced deadlines on the Site.
**3.4 Defective Products**
If the delivered Product is defective, broken, or damaged, the Client can fill out the return form in the "Contact" section of the Site with a supporting photo of the Product in question and return the Product. The Store will then refund the Product if it is no longer available.
### Article 4 – ORDER
**4.1 Creating an Account**
To place an Order, you must have opened a Client account on the Site.
You must choose a login and a password to create and access your confidential account (hereinafter the "Client Account").
The Client must necessarily provide a valid email address, to which the Store will send a confirmation of the creation of their Client Account. An email address cannot be used multiple times for registering to the services.
The Client agrees to regularly check the messages received at this email address and to respond within a reasonable time if necessary. Only one registration to the Site's services is allowed per individual.
The password can be modified online by the Client in their Client Account, it is personal and confidential, and the Client agrees not to disclose it to third parties. The Store reserves the right to refuse a request to create a Client Account in case of non-compliance by the Client with these GTCS provisions.
The Store will not be responsible for any loss arising from a lack of protection of your login or password. If you have forgotten your password, an appropriate function on the Site allows you to recover it at your email address.
**4.2 Registering the Order**
The registration of an Order is carried out as follows:
a- Selecting Products or Services by adding them to the cart or via the express checkout form available on the Store;
b- Validating the contents of the cart;
c- Identifying the Client by creating or logging into their Client Account and accepting the GTCS;
d- Selecting the delivery method;
e- Providing delivery information (method, fees, and delivery times);
f- Confirming the delivery terms;
g- Choosing and validating the payment method;
h- Checking and definitively validating the Order.
**4.3 Billing Information**
At each stage of the Order entry process and before validation, the Client has the possibility to correct and/or modify their choices. The information provided by the Client when placing the Order is binding: in the event of an error in the Client's details or those of the recipient or delivery address, including name, first name, address, phone number, email, door code, floor, the Client will be responsible for the payment of the ordered Products and no indemnity or refund will be possible.
The Store cannot be held responsible for the non-receipt of an Order or information in the event of an error, voluntary or not, in the identification data provided by the Client during the registration form filling.
Once the Order has been definitively validated by the Client, it is automatically recorded. From that moment on, no modification will be taken into account by the Store.
**4.4 Order Confirmation**
The Store confirms the receipt of the Order to the Client by email to the address provided by the Client, or by a confirmation call, or by SMS or WhatsApp message to summarize the ordered Products, address, date, and delivery method, payment method, and Order number.
Any Order placed by the Client will only be definitive after the Client receives the Order confirmation and subject to the application of the payment and delivery terms.
Any Order placed on the Store constitutes the formation of a remote contract between the Client and the Seller.
The Store reserves the right to cancel or refuse any Order from a Client (i) with whom there is a dispute regarding the payment of a previous Order and/or (ii) in the event that the said Client has repeatedly refused the reception of several Orders without valid reasons and/or abusively requested their return, replacement, or refund.
**4.5 Proof of the Order**
In accordance with data protection requirements, the Order will be recorded on the Store's computer registers. It will also be stored by the Store on a reliable and durable medium, to which the Client can access on the Site, in the "My Account" section, to provide proof of the contractual relations that have taken place between the Parties, in compliance with the provisions related to the electronic exchange of legal data. Unless proven otherwise, our computer registers and those of our service providers, stored under reasonable security conditions, will constitute
proof of the entirety of the transactions.
### Article 5 – PRICE AND PAYMENT TERMS
**5.1 Cash on Delivery (COD)Cash on delivery, also known as “collect on delivery,” is a payment method where customers pay for their orders only after receiving the products.
With COD, customers have the option to inspect the items upon delivery before making payment.
If the customer decides to keep the goods, they pay the courier directly in cash or by card.
If the customer declines the order, the products are returned to the retailer.
COD minimizes the risk for customers, as they pay only after verifying the quality of the items.
For merchants, COD can enhance brand reputation due to its customer-friendly nature.
Remember that with COD, the sale isn’t final until after the goods are delivered and the customer pays1. If you have any further questions, feel free to ask! 🛒🌟
### Article 6 – DELIVERY
**6.1 Delivery Terms**
The Store offers several delivery methods, which are indicated on the Site and/or during the Order process. The Client is required to choose one of the delivery methods proposed. The delivery costs and timescales vary according to the chosen method. The delivery times indicated on the Site are indicative. The Store will endeavor to respect these timescales. However, exceeding these timescales cannot give rise to damages, withholdings, or cancellation of the Order by the Client. In the event of a delivery time exceeding thirty (30) days from the validation of the Order, the Client can cancel their Order by sending a registered letter with acknowledgment of receipt to the address indicated in the "Contact" section of the Site, unless this delay is due to a force majeure event. The sums paid by the Client will then be reimbursed to them within fourteen (14) days.
**6.2 Transfer of Ownership and Risks**
The transfer of ownership and the risks associated with the Products takes place upon delivery, which is deemed to be the date on which the Client or any other person designated by the Client (other than the carrier) takes physical possession of the Products. Consequently, the Store cannot be held responsible for any loss or damage occurring after this date.
**6.3 Delivery Address**
The Products will be delivered to the delivery address provided by the Client during the Order process. The Client is responsible for verifying the accuracy of this address. The Store cannot be held responsible for delivery errors or delays resulting from incorrect or incomplete address information provided by the Client.
### Article 7 – TRANSFER OF OWNERSHIP AND RISKS
The transfer of ownership of the Products to the Client occurs upon full payment of the price. The transfer of risks of loss and deterioration of the Products occurs upon delivery to the Client. The Client or any other person designated by the Client (other than the carrier) will take physical possession of the Products.
### Article 8 – CUSTOMER SERVICE
For any information or questions, our Customer Service is available to Clients:
- By email at: [email protected]
- By phone at: +33 6 98 77 57 61
### Article 9 – RIGHT OF WITHDRAWAL
In accordance with legal provisions, the Client has a period of fourteen (14) days from the date of receipt of the Products to exercise their right of withdrawal without having to justify reasons or pay penalties. The Client must notify their decision to withdraw by filling out the return form available on the Site or by sending an email to the address indicated in the "Contact" section.
In the event of withdrawal, the Client must return the Products in their original packaging and in perfect condition, within fourteen (14) days of notifying the Store of their decision to withdraw. The return costs will be borne by the Client. The Store will reimburse the Client for all sums paid, including delivery costs, within fourteen (14) days of the Store receiving the returned Products.
### Article 10 – CLAIMS
All claims regarding the execution of the Order, delivery times, and/or quality of the Products must be addressed to the Store's Customer Service department.
